Frequently Asked Questions

Yes, Bola operates under a Curacao eGaming licence (Licence No. 1234/JV) and is required to adhere to strict anti‑money‑laundering and player‑protection rules. You can verify our licence number on the regulator’s public register.

Bola requires a government‑issued photo ID (passport, national ID or driver’s licence) and a recent proof of address (utility bill, bank statement or credit‑card statement dated within the last three months). Upon submission, verification is usually completed within 24‑48 hours.

The welcome bonus is a 100 % match up to $200 with a 35× playthrough requirement on the bonus amount only. The bonus must be turned over within 30 days of activation, and only bets with odds of 1.50 or higher count toward the requirement.

Bola accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer and crypto (BTC, ETH, USDT). Deposits are instant; e‑wallet withdrawals are processed within 24 hours, while card and bank transfers take 3‑5 business days.

Cash‑out lets you settle a bet before the event ends. The offered amount is calculated using current live odds and market liquidity; you can accept the price with one click or let the bet run. Cash‑out is unavailable if the market is suspended or if the bet is part of a system bet.

Bola provides self‑exclusion (24 hours to 5 years), deposit limits, loss limits, session‑time alerts and a link to Gamblers Anonymous. You can access these from the ‘Responsible Gaming’ section of your account settings.